Personal Banking Online from Home FAQ

Personal Banking Online from Home FAQ

Q:  How can I bank from home?
A:  We offer two great ways to bank from home 24/7—personal online banking and mobile banking.

  1. The Online Banking system (SunNet®) allows you to bank from your home computer. Easily accomplish many banking tasks: check balances, view history, transfer between accounts, pay bills, set alerts, make loan payments, and more. Just use your computer’s web browser – no special software is necessary. Enroll here.
     
  2. After you are enrolled in SunNet®, you can add Mobile Banking if desired. Mobile Banking is accessed through your phone or tablet’s web browser OR you can download our convenient App. Most users are eligible to use the app to deposit checks remotely. You must be enrolled in Online Banking above to enroll in this mobile banking.

Q:  How do I enroll in SunNet® Online Banking?
A:  Click here to enroll.

Q:  How do I log in to SunNet® Online Banking?
A:  After you are enrolled, you may log in from the home page of Sunflower Bank or First National 1870.

Q:  How do I enroll in Mobile Banking?
A:  It’s easiest to use your desktop computer for the enrollment process.

  1. Mobile Banking users must first be enrolled in Personal SunNet® Online Banking (see above).

  2. Log in to Personal SunNet® Online Banking.

  3. Click the Mobile Banking tab and follow the instructions.

Screenshot of mobile banking dashboard

Q:  How do I get the Mobile Banking app?
A:  Make sure you are enrolled in Mobile Banking (see above). Then, download the appropriate app for your Apple or Android device in your brand’s app store. Search the Apple App Store or Google Play for Sunflower Bank or First National 1870. Or, see our Mobile Banking page for direct links at the bottom.

Q: I have specific questions on how to pay bills and make a mobile check deposit.  
A:  Visit or print our User’s Guide and refer to pages 10-12 for step-by-step instructions.

Q: How do I reset my password if I forgot or got locked out?
A: Online Banking:
Use the “Forgot Your Password?” link as shown below.

Screenshot of online banking login and forgot password

If you typed in your password incorrect already you may see this message appear. You are still able to use the “Forgot Your Password?” link above.

 
Some or all of the information you entered is incorrect, your account has been locked or you are logging in from an unauthorized computer. Please try again, or call us if you need assistance.
 

Mobile Banking
You are not able to change your password inside the mobile application. You will need to sign-in to online banking and click on the mobile tab.

Screenshot of mobile banking navigation


Then select “Change Password.”


screenshot of mobile banking change password highlighted within navigation

After clicking on Change password, complete the screen you see below and click “Save.”

screenshot of mobile banking change password
 

Q: I have more questions about Mobile Banking. Where can I go for help?
A: Visit our Mobile Banking FAQ page first. If you still have questions, contact Customer Care at 888.827.5564. Representatives are available 8 AM – 8 PM (CT) Monday-Friday and 8 AM – 4 PM (CT) Saturday or by email CustomerService@SunflowerBank.com. Please note that we are currently experiencing longer than usual wait times as we address the needs of customers, including those impacted by COVID-19. Email in most cases may be the most efficient method for prompt service.