Sunflower Bank, N.A. COVID-19 Updates

As of 03/15/2021


We are committed to providing for our customers’ financial needs and being an active supporter of all the communities we serve. As the coronavirus (COVID-19) is being addressed at global and local levels, we want you to know that we are prepared to ensure access to your assets and our services as we take measures to protect the health and safety of all our Sunflower Bank, First National 1870, and Guardian Mortgage customers and associates.

Customer Support and Branch Information

  • Our branches are open and we are here for you. We are beginning to implement "by appointment only" services in some communities.  Please check the left navigation on this page for the latest branch services in your area. Enhanced cleaning procedures have been implemented in all locations, and hand sanitizer is available to our customers.
  • Sunflower Bank/First National 1870: For those who prefer to speak by phone, Customer Care support is available at 888.827.5564: 8 AM-8PM (CT) Monday-Friday and 8AM-4PM (CT) Saturday. CheckIt – automated phone banking is always available at 800.552.2432. Please note that wait times are higher than usual. 
  • Guardian Mortgage:  For those who prefer to speak by phone, Customer Service support is available at 800.331.4799 or you can email us at [email protected]: 8 AM-5 PM (CT) Monday-Friday. Please note that wait times are higher than usual.
  • We provide secure digital options that allow you to bank confidently from anywhere and we encourage you to use these tools. If you have not yet enrolled in online and mobile banking, please contact us today. These services allow you to deposit checks, make account transfers, and view your balances without having to leave home. Your local branch or phone Customer Care can get you started on enrollment.
  • Rest assured, your deposits will be available to you when you need to access them whether as cash or electronically. While it is always advisable to have an amount of cash available (at least $100), the most secure way to ensure you can make financial transactions is by being able to complete both in-person and electronic transactions. In addition, the World Health Organization has provided guidance encouraging use of electronic payments over cash handling to limit physical contact with public objects.

Economic Impact Payment (also known as a Stimulus Payment)

If you are looking for information regarding the second round of payments please consult this reliable source.

Consumer Protection Information

Events such as this often bring out scammers, the FTC has important information on how to protect yourself from fraud:

Credit Card Customer Information

  • Skip-a-Pay is available from April 1, 2020 through May 31, 2020 for qualifying customers.

  • Credit card customers may skip the cycle's minimum payment on the account.

  • Finance charges will continue to accrue.

Consumer and Small Business Loan Customers​

  • If you are feeling financial stress due to COVID-19 impact please contact your local banker. 

  • We may be able to offer loan assistance options based on your individual situation.

Information for Current Business Customers Without Online Banking Services

  • Existing Sunflower Bank and First National 1870 business customers who do not currently use online banking, remote deposit and/or ACH origination services will have their first three months of maintenance fees waived if they sign up for those services. To enroll, please email us at [email protected] and include your company name and city in the email. You may also contact your local Treasury Management or Commercial Banking representative.

Small Business Administration (SBA) Loan Customer Information