Frequently Asked Questions

Update: Please note on 9/18/20 — Approx. 1am CT: 

Access to the current mobile banking app will be disabled.​ Access to our new Mobile Banking App will begin on 9/21/20 at approximately 10am CT.

Q. Will I need to update my existing Mobile Banking app after conversion is complete on Monday, 9/21/20 at approx. 10am CT?

A: Logging in to the new Personal Banking platform will be required prior to accessing your accounts in the new Mobile Banking app for the first time. You may need to download our new Personal Mobile Banking app from the app store prior to logging in if your applications are not set to automatically update on your device, or if you’ve never used our mobile app before.

If your device applications are set to auto-update, no further steps should be required. Visit the applicable app store for your device and search for Sunflower Bank or First National 1870 if the app does not automatically update. You will use your existing Personal Online Banking login ID and new password to sign in to the new Mobile Banking app.

Q. How will I access the new Personal Online Banking platform?

A. After conversion, you will access the new platform by using the login box located on the SunflowerBank.com or FirstNational1870.com websites. You will use your existing personal online banking credentials when logging in for the first time.

Q. Will my Username and Password Change? Will I be prompted to create a new password following my first login?

A. When logging in for the first time, you will use your existing username (User ID) and password. If your existing password meets the password format criteria for the new Personal Online Banking platform, no change is required. However, if your password does not meet the security criteria, you will be prompted to change your password. You may also be required to verify your identity with a verification code.

The verification code is a one-time code – delivered to you via email, a phone call or SMS text – that allows you to securely login to the new Personal Online Banking platform.

Q. What are the Username and Password requirements?

A. User IDs (login names) are not case-sensitive, but must be between 8 and 26 characters. A combination of letters, numbers and the following symbols may be used when creating your username: ~ ! @ # $ % ^ & * ( )_+ - = { } | : ; ? , . /

Passwords are case-sensitive and must be between 10 and 32 characters. Your password must include at least three of the following four items: lowercase letters (a-z), uppercase letters (A-Z), digits (0-9), and any of these symbols: ~ ! @ # $ % ^ & * ( )_+ - = { } | : ; ? , . /

Q. Will pending transactions be visible during conversion weekend?

A. Personal Online Banking will be in inquiry-only mode beginning Friday, September 18 at approximately 7 p.m. CT and end no later than Monday, September 21 at 10 a.m. During this time, pending transactions will be visible.

Q. Will I be able to schedule transfers within the new Personal Online Banking platform?

A. Yes. You will be able to create immediate, scheduled and recurring transfers.

Q. Will my existing scheduled transfers and/or recurring transfers transition to the new Personal Online Banking platform as normal?

A. Yes, in most instances scheduled and recurring transfers will transition to the new platform as normal. An exception will involve a handful of customers who have transfers scheduled to occur on the last day of the month in the current platform. Those scheduled transfers will start occurring on the first day of the month after conversion instead. For example, transfers set for November 30 will move to December 1.

Q. Will I still be able to view and access my eStatements in the new Personal Online Banking platform?

A. Yes. Your eStatements will be available under the Accounts menu in the new platform. The first time you select eStatements after conversion, you will be prompted to read a service disclosure and review your statement delivery elections per account.

Q. Will I lose access to my previous eStatements?

A. No. You will have access to eStatements archived in the last 24 months.

Q. Will there be any impact to current Intuit users – Quicken, QuickBooks and Mint?

A. The upcoming Personal Online Banking conversion may interrupt your connection to Intuit products including Quicken, QuickBooks and Mint. Action is required before and after conversion. Please review the available guides that provide dates and detailed instructions to perform important tasks, located at www.sunflowerbank.com/POB-webconnect.

Q. Will my account alerts remain the same?

A. No. You will need to reset any account alerts you currently have set up. However, you may find more alerts available in the new Personal Online Banking platform to help you manage your accounts.

Q. Will my direct deposit of payroll, social security or other electronic deposits occur as normal during conversion?

A. Direct deposits will not be disrupted. Your account number(s) will remain the same, and automatic deposits will occur as scheduled.

Q. Will my account nicknames transfer to the Personal Online Banking platform?

A. Yes. Account nicknames you have created in SunNet online banking will carry over to the new Personal Online Banking platform.

Q. Will Mobile Check Deposit still be available in the new app?

A. Yes. Mobile check deposit using your smartphone will remain the same. The service is subject to approval.

Q. Will I be able to pay my Sunflower Bank, N.A. loans in the new Personal Online Banking platform?

A. Yes, with a couple of exceptions. You will be able to make most Sunflower Bank, N.A. loan payments in the new platform. Some loans, such as certain mortgage payments and credit card payments, cannot be paid using the Transfers option – in those instances, you may use the Bill Payment service available within the new platform to make your payments or mail them in.

Q. Will I need to update my existing Mobile Banking app after conversion is complete?

A. Logging in to the new Personal Banking platform will be required prior to accessing your accounts in the new Mobile Banking app for the first time. You may need to download our new Personal Mobile Banking app from the app store prior to logging in if your applications are not set to automatically update on your device, or if you’ve never used our mobile app before.

If your device applications are set to auto-update, no further steps should be required. Visit the applicable app store for your device and search for Sunflower Bank or First National 1870 if the app does not automatically update. You will use your existing Personal Online Banking login ID and new password to sign in to the new Mobile Banking app.

Q. If I am a new to online banking, do I have to enroll in Personal Online Banking in order to use the Mobile Banking app?

A. No. With our new online banking experience, you can choose which service you prefer to manage your finances with, or both. If you want to bank online and not from a mobile device, please visit our website to register in Personal Online Banking. However, if you prefer to do your banking from a mobile device, simply download our Personal Mobile Banking app from the app store to your device (search for Sunflower Bank or First National 1870) and enroll. Please note, your selected User ID and password will provide you with access to both platforms, if desired.

Q. Will I still be able to order checks in the new Personal Online Banking platform?

A. Yes. You can continue to place check orders in the new platform. When placing your order, you will need to have your checking account number and the bank’s routing number (101100621) on hand.

Q. Will I still have access to my Sunflower Bank, N.A. credit cards within the new Personal Online Banking platform?

A. Credit cards will not show under the Loans heading on the Account Summary page within the new Personal Online Banking platform. Instead, you can conveniently manage your personal Sunflower Bank, N.A. credit cards using MyCardStatement.com. To access MyCardStatement.com, navigate to the Accounts Summary page, and click the down arrow next to the Accounts heading. From the list, select Credit Card Management. Once clicked, you will be directed to MyCardStatement.com. If it is your first time using MyCardStatement.com, you will need to enroll.

With MyCardStatement.com, you can make your payments, access beneficial credit card account management tools including viewing transaction history and statements, set account alerts, access your rewards bonus points that can be redeemed for brand-name merchandise, airfare and hotel stays, and much more.

Q. Will Zelle® be available to customers when the new Personal Online Banking platform launches?

A. We will be introducing Zelle® later this year. When we do, direct access will be available within the new Personal Online Banking platform.

Q. Will there be extended customer service hours after conversion?

A. Yes. We will provide extended support hours for Personal Online Banking to assist customers after the conversion. You can reach Customer Care at 888.827.5564.