To assist you in navigating upcoming changes, we’ve prepared a Conversion Action Steps & Information Guide along with other important resources located in the menu. This webpage serves as your primary information resource for important action items and changes that may impact your existing Pioneer Bank accounts and services. Detailed online banking and mobile banking instructions are included in this guide. We also recommend bookmarking this page and referring to it for important updates.
Debit Cards — Personal, Business and Health Savings (HSA)
Pioneer Bank personal Visa® Debit cardholders will be mailed new Sunflower Bank Visa® Debit Cards with instructions for PIN selection. You may activate your new Sunflower Bank card(s) upon receipt by calling 800.992.3808. As of May 9, your Pioneer Bank issued debit card(s) are no longer active. If you have any questions about your new card, please contact Customer Care at 888.827.5564 — 8 a.m.-8 p.m. (CT) Monday-Friday, and 8 a.m.-4 p.m. (CT) Saturday.
Personal Welcome Booklet
The Personal Welcome Booklet lays out your new accounts and services, and serves as a reference to what you can expect. This booklet was sent out by mail to all personal accountholders by April 8. Page 8 of this booklet outlines the personal account(s) to which your existing Pioneer Bank deposit account(s) will transition.
If you would like to request an additional copy of the booklet, please email: Customer Care. Please include your name and mailing address along with your request. If you need assistance or have questions after reviewing the guide, please contact your local branch or call our Customer Care Center at 888.827.5564.
If You Have Questions or Need Assistance
Sunflower Bank Customer Care representatives are available 8:00 a.m.-8:00 p.m. (CT) Monday-Friday and 8:00 a.m.-4:00 p.m. (CT) Saturday.
- Phone: 888.827.5564
- Email: [email protected]
- CheckIt: 800.552.2432 — Automated Phone Banking