New LinkLive chat tool for Business Online Banking is here.
We’re extremely excited to announce a convenient customer service enhancement to our Business Online Banking platform called LinkLive. Sunflower Bank’s LinkLive tool allows convenient real-time interactions via online instant messaging (IM) and secure email to occur between Sunflower Bank Support Specialists and our valued business clients.
In addition to online chat and secure email, LinkLive features the following added functionality:
- Sensitive documents, such as account statements and check images can be transferred via secure File Transfer Protocol (FTP) during IM chat sessions.
- Business Online Banking Support Specialists; with permission from users, will be able to enter a client’s desktop in read-only view to troubleshoot technical concerns or assist with other banking needs.
For added security and protection, Sunflower Bank’s LinkLive tool encrypts all online instant message chat sessions, safeguarding private client information at all times.
Try LinkLive at your convenience!
- Log in to Business Online Banking and start a secure chat by clicking the chat button located within Business Online Banking.
- You can also choose to access secure email by selecting it from an available menu within Business Online Banking.
At Sunflower Bank, we’re committed to providing superior banking products and services that make accessing financial information both convenient and efficient. That’s why we’re delivering yet another user-friendly communication channel to add to our suite of Business Online Banking tools.
For client convenience our Business Online Banking Support Specialists will respond to important questions you may have during regular business hours:
- Monday-Friday: 8-8pm (CT) / 7-7pm (MT)
- Saturday: 8-4pm (CT) / 7-3pm (MT)
- All offline messages received will default to secure email and be worked by our Support Specialists during normal business hours.
For more information or questions regarding Sunflower Bank’s new LinkLive tool, please call Customer Care at (888) 827-5564.