Home Loan FAQs

Typically, your mortgage closing will take place at a title company or at a closing attorney’s office. The specifics may appear in your sales contract, or you can contact your Mortgage Loan Originator, Loan Origination Assistant, or Processor you have been working with during the loan process for the information. If you are refinancing, you can discuss any preference for the title company or closing attorney office, including a location most convenient for you, with your Mortgage Loan Originator.

If you have provided consent to receive documents electronically (eConsent), our standard mortgage closing process is a “hybrid” closing, where most of the closing documents are reviewed by you ahead of time and eSigned prior to your closing appointment with the title company or closing attorney’s office. This hybrid approach to the closing process allows for a more streamlined “in-person” closing appointment to sign in-person, including the Loan Note and Mortgage/Deed, which are notarized by the escrow officer or settlement agent. 

In addition, in some circumstances and some states we offer a fully digital closing, called the “Full eClose with Remote Online Notarization (RON)”, which allows you to complete the entire mortgage closing process remotely from a WIFI connected laptop, computer or tablet. You must first have consented to delivery of documents electronically (eConsent) and have access to a WIFI connected laptop, computer or tablet. If you are interested in this full digital closing experience, please discuss it with your Mortgage Loan Originator. 
 

Your Closing Disclosure (CD) will provide the final figure. This will be provided by our Closing Department once we have balanced the CD with the title company. This CD balance process includes the necessary fees for the title company, recording fees for the county, etc.. If you have any questions on the details of that CD, please contact your Mortgage Loan Originator. Please ensure that you review the CD in advance of closing, which will allow you to ask questions of your Mortgage Loan Originator prior to closing and also give you the opportunity to obtain a cashier’s check (made payable to the title company) or prepare a wire from your bank to the title company for the “cash to close” amount you must provide to complete the loan closing and settlement. 
 

the mortgage closing. Your title company may be able to coordinate a “mail-out” to you to sign the original documents. The signing of the documents must still take place in an authorized location with a notary present.  We also can arrange for a mobile notary to come to your home for signing.

In addition, in some circumstances and some states we offer a fully digital closing, called the “Full eClose with Remote Online Notarization (RON)”, which allows you to complete the entire mortgage closing process remotely from a WIFI connected laptop, computer or tablet. You must first have consented to delivery of documents electronically (eConsent) and have access to a WIFI connected laptop, computer or tablet. If you are interested in this full digital closing experience, please discuss it with your Mortgage Loan Originator.
 

Please bring a photo ID, such as a valid driver’s license or passport and any funds needed for closing. Funds may be wired from your bank directly to the title company or may be in the form of a cashier’s check. Some title companies may accept a personal check if the amount required is less than $1,500.00. Be sure to check with your title company to confirm their policy and to obtain wire instructions, if necessary.

Though the process of balancing your final Closing Disclosure (CD) with the title company or closing attorney’s office, there may be multiple versions of the CD provided to you for review. You will be notified of delivery of the final CD with the final amount of cash needed to close, as identified at the bottom of Page 1, “Cash to Close” document. Approximately three business days after your loan application was received by Sunflower Bank, you were provided with a preliminary Loan Estimate (LE). The Truth-In-Lending Act is a federal law requiring lenders to disclose all terms of a mortgage and the first example of these terms on the federal form is the LE. The final CD updates the terms from the initial LE, and any additional LEs and CDs provided during the loan process, with the final numbers for closing and more accurately discloses your Annual Percentage Rate (APR), Prepaid Finance Charges, Total Amount Financed, and Total Number of Payments. See a sample of the Closing Disclosure with detailed explanation on the CFPB website.
 

If you have a current loan application in process, please send your homeowner’s insurance information to your Mortgage Loan Originator or Processor.  This is documentation is provided by your insurance company as the “declarations page” for your policy. Ideally, the insurance company should provide this documentation at least two weeks prior to closing. Typically, you will pay the first year’s insurance premium for your policy, and it will be collected at closing as shown on Page 2 of your Closing Disclosure (CD). The premium will be collected by the title company or closing attorney office at the time of loan closing and paid directly to your insurance company.
 

PITI is an acronym for Principal, Interest, Taxes and Insurance. This amount is considered the “total monthly payment” used to qualify and approve your mortgage application. If you apply for financing on a home that is subject to a homeowner’s association, this acronym is expanded to “PITIA”, for Principal, Interest, Taxes, Insurance and Association Dues.
 

Discount points, also known as “points”, are for form of paying a fee (upfront interest) at the time of closing to lower your interest rate on the loan note. One discount point is equal to 1% of the loan amount. For example, 1 discount point on a $100,000 loan is $1,000. Discount points can be a good choice for some homeowners who anticipate paying the loan for a long period of time.
 

The Loan-to-Value ratio is a ratio of the amount of the loan to the appraised value or sales price, whichever is less, expressed as a percentage. For example, if the Appraised Value is $275,000 and the Sales Price is $280,000 with a loan amount of $165,000, the LTV would be 60% ($165,000 divided by $275,000).
 

The Debt-to-Income ratio is a ratio of the total amount of monthly debt payments, including all house payments, credit cards, and other loans, divided by the total gross monthly income. DTI is used by lenders to determine an applicant’s ability to repay the mortgage. For example, a borrower with total gross monthly income of $5,000, and total monthly debt payments of $1,750, the DTI would be 35% ($1,750 divided by $5,000).
 

Private Mortgage Insurance is a type of mortgage insurance required on convention loans if the down payment is less than 20% of the purchase price. PMI insures the lender against loss caused by the borrower’s failure to make loan payments. PMI can be paid as a monthly premium, being included in the escrow portion of the monthly payment, or as a one-time upfront premium paid at closing.
 

Closing costs can be divided into three main categories:

1) Lender fees – Fees can include origination, points, underwriting review, processing, credit report, flood certification, and appraisal.

2) Third-party fees – These fees are charges by entities other than the lender. They can include fees for closing, title search, title insurance, tax certificates, and recording.

3) Pre-paid items – These are items collected at the time of closing and are items that accompany your loan (e.g., interest, taxes, and hazard insurance).

The closing costs applicable to your loan application are disclosed on the Loan Estimate (LE) and the Closing Disclosure (CD). The first LE will be provided within three business days after Sunflower Bank receives your loan application. The first CD will be provided within 10 calendar days prior to your scheduled/estimated closing date. 
 

Title insurance provides coverage for financial loss or legal expenses resulting from specific title defects, such as unpaid liens, assessments, or liens, as it relates to the property. There two types of title insurance policies: (i) Owner’s title insurance that protects the owner of the property, and (ii) Lender’s title insurance which ensures the lender has a valid, enforceable lien on the property.
 

In addition to the principal and interest, your monthly payment may also include your escrow account deposit. This amount typically represents 1/12 of your annual property taxes, homeowner’s insurance premium, and can include applicable PMI (Private Mortgage Insurance), FHA MIP (Federal Housing Administration Mortgage Insurance Premiums), and flood insurance. These funds are deposited into your escrow account each month when you make a payment. The lender holds the money in this account until paying the applicable amount to the relevant tax assessor, insurance company, Private Mortgage Insurer, or HUD when due on your behalf.
 

A bi-weekly mortgage is a specific mortgage type that requires payments due every other week, totaling 26 payments a year. Since there are only 12 monthly mortgage payments required in a conventional mortgage payment plan, a bi-weekly arrangement will produce one extra payment per year. This will help reduce the loan principal balance sooner and can reduce interest in the long term.

Sunflower Bank currently does not offer bi-weekly mortgages. All mortgages financed and serviced by Sunflower Bank, N.A., require one payment each month. 
 

Hazard insurance is a type of insurance policy that provides coverage for compensation to the insured in case of loss or damage to the structure of the home. Common hazards covered are fire, hail and lightning.
 

Flood insurance is a specific type of insurance policy that provides coverage for compensation to the insured in case of loss to the structure of the home directly caused by flooding.
 

A homeowner’s insurance policy is a multiple peril insurance policy available to owners of private dwellings that covers the dwelling and its contents, as well as personal liability.

A standard homeowner’s policy will not cover damages caused by flooding. You can obtain flood insurance from an insurer that writes for the National Flood Insurance Program (NFIP) or purchase a private policy that meets legal requirements. If your community participates in NFIPs floodplain management program, you should be eligible to buy NFIP coverage no matter if your flood risk is low, medium, or high. The only people who may have trouble finding flood coverage are residents of “coastal barrier resource system” areas and communities that do not participate in NFIPs plans. Flood insurance is also available to renters, condominium owners, and co-op owners.
 

The APR is the effective rate of interest for a loan based on the original loan amount less certain closing costs entitled “Prepaid Finance Charges”. This is the rate that will appear on the Truth in Lending Disclosures you will receive – Loan Estimate (LE) and Closing Disclosure (CD). Please note that the APR is usually higher than the interest rate on your Real Estate Lien Note. A mortgage interest rate is the percentage charged on a mortgage that must be paid in addition to the principal.
 

Conforming loans are loans that meet guidelines of the Federal Housing Finance Agency (FHFA), Fannie Mae, and Freddie Mac. These guidelines include the loan amount being equal to or lower than the FHFA published Conforming loan limit. 

Conforming and non-conforming loan limits are based on the annual changes in average home prices, as published by the Federal Housing Finance Board and the Office of Federal Housing Enterprise Oversight. Non-conforming (jumbo) loans cannot be funded by Fannie Mae or Freddie Mac and therefore usually carry a higher interest rate. Please contact your Mortgage Loan Originator for current loan limits.
 

Mail: Sunflower Bank, N.A., Attn: Property Taxes, PO Box 833890, Richardson, TX  75083
Email:  [email protected]  
Phone: 800.331.4799 
 

Your escrow deposit is equal to 1 month of the total tax and insurance bills we anticipate paying on your behalf during the coming 12 months. 

Example:        
Taxes:             $4000 per year
Insurance:       $2000 per year
Total:               $6000 divided by 12 months = $500 per month. 
 

An escrow analysis is an annual review conducted by Sunflower Bank’s Mortgage Servicing team to assess whether your monthly escrow payments are sufficient to cover your expected property taxes, homeowner’s insurance premium, and any applicable PMI or FHA MIP.  

Sunflower Bank Mortgage Servicing analysis cycle runs March – February every year.  Every January, Sunflower Bank will perform an escrow analysis of your escrow account and adjust your monthly payment based on the amount(s) that were paid from your escrow account during the prior year.  Generally, your monthly mortgage will change due to the analysis.  The new payment amount will be effective March 1 every year.  If the analysis shows a surplus overage amount over $50.00 in your account, Sunflower Bank will automatically send you a refund check.  The refund checks are mailed prior to March 1 every year.  If the analysis shows a surplus overage amount under $50.00, the amount will be spread over 12 months and deducted from the total payment amount. At the end of January, we will mail your Annual Statement which will include your escrow analysis, the interest reported to the IRS on Tax Form 1098, as well as the amount(s) of property taxes you paid for that year. 

Note:  Property tax amounts are not reported to the IRS.  It is common for tax offices to process updated exemption information after a property tax bill is billed and paid.  This process can create a refund from the tax office.  Depending on the tax office location, a refund may be sent to the entity who paid the bill (Sunflower Bank, N.A.) or the homeowner. If Sunflower Bank receives a property tax refund for your loan, it will be deposited into your escrow account and used to help lower your monthly payment.
 

If your escrow account balance is less than the required balance at the time of your analysis, your escrow account will have a shortage.   An escrow account also includes a 2-month cushion amount (per RESPA Law).  In simple terms, your escrow account should have the equivalent of 2 months of escrow at its lowest balance within a 12-month period.  This cushion amount is in addition to the property tax and insurance amounts that are disbursed from your escrow account.  The primary purpose of the cushion is to keep your escrow account from going into a negative balance, because property taxes and insurance typically increase each year.

The total shortage amount will be automatically spread (divided) over 12 months to give you the opportunity to gradually pay it back. There are no fees or charges added to an escrow shortage. Our system makes the calculations and spreads the amount over a 12-month period. Your monthly mortgage payment will include the monthly escrow shortage amount added to the payment. You have the option of paying all or part of your escrow shortage. If you choose this option, your monthly mortgage payment will be adjusted accordingly.  

Please contact our Mortgage Support Department for more details.

It is important to remember that any time there is an increase in property taxes and/or insurance, you will effectively see the increase doubled within the difference of your payment amount. The reason for this increase is because not only did we pay more than we collected for property taxes and insurance in the prior year (escrow shortage), but we are also using those same (higher) amounts as estimates for the coming year. 

Example:  If your property taxes and/or insurance (combined) increased +$1200 the prior year, your payment will increase approximately $200 per month, see below:
 
The escrow shortage (prior year) =                    $100 per month ($1200 / 12)
The escrow increase (current year) =                $100 per month ($1200 / 12)
Approximate payment increase =                      $200 per month ($2400 / 12)
 

In the event you believe our calculations are incorrect or you have access to a better estimate from a taxing authority or insurance company, please contact our Property Tax or Insurance department(s) to discuss in detail. We will review your documentation and possibly complete a new escrow analysis that may reduce your monthly escrow deposit.
 
Please remember, only your taxing authority or insurance company can change the amount we pay on your behalf from your escrow account.  You must contact them directly to dispute the invoiced amount(s).
 
Please contact our Property Tax department at 1.800.331.4799 if you have applied and have been awarded a disability exemption on your property. These exemptions can drastically reduce your property tax bills.  It is important that you file the proper exemption documentation with the county.  Sunflower Bank cannot change your tax escrow account until the county recognizes your exemption and provides an effective date in writing.
 

If your loan is not delinquent and your escrow account has a surplus of funds at the time of your escrow analysis in January, Sunflower Bank, N.A., will automatically send you a refund check for the surplus amount if over $50.00. The refund checks are mailed prior to March 1.

A surplus in your escrow account is usually created by a reduction in your property tax bill or homeowner’s insurance premium.
 

Please contact our Mortgage Support Department to submit your request for cancellation. Once your request is received, we will review your account and advise you of the requirements for cancellation.

Requirements:
No mortgage payments 30 days or more past due in the last 12 months.
No mortgage payments 60 days or more past due in the last 24 months. Borrower-initiated cancellation can be based on the original value. The original value of the property is determined as the lesser of either the sales price of the property securing the mortgage, as reflected in the sales contract, or the appraised value of the property at the time the subject property was purchased.

Borrower requested termination based on property appreciation (current value) is subject to investor guidelines.
 

Yes, given certain circumstances. For certain conventional loans (single-family, single unit, owner-occupied homes closed after 7/29/99), PMI will be terminated at the earlier of the following:

1) The date that the mortgage balance is first scheduled to reach 78% of the original value of the property.
OR
2) The first day of the month after the date that is the mid-point of the mortgage amortization period.

The original value of the property is determined as the lesser of either the sales price of the property securing the mortgage, as reflected in the sales contract, or the appraised value of the property at the time the subject property was purchased.

In order to qualify for automatic cancellation, the payment due in the month before the termination date and any outstanding late charges must have been paid by the end of the month before the termination date. If this is not the case, the PMI must be canceled later if, and when, the payments become current.
 

Mail: Sunflower Bank, N.A., P.O. Box 833890 Richardson, TX 75083-3890
E-mail: [email protected]
Phone: 800.331.4799 or 972.690.1871
Fax: 800.859.8670
 

If you have had a legal name change, send the following information to the Customer Service department:
A copy of the official document showing your name was changed.
A signed letter from you requesting your name to be changed on our records. 
 

Sign into your account in the ‘My Account’ portal and edit your account information in the ‘Contact Details’ section under the ‘Personal Profile’ menu.
 
OR

Email Customer Service with your new mailing address and/or phone number. Make sure to include the mortgage loan number and your name.
 

Year-end statements of interest paid on your loan (IRS Form 1098) are mailed prior to January 31 and are also available through the ‘My Account’ online portal. (where you can download and print your 1098)
 

Currently, Sunflower Bank, N.A., finances homes in 43 states. See our state map.
 

In order to determine the right loan for your needs, consider the following:

     - What amount of liquid funds do you have available for a down payment and costs at closing?
     - How long do you intend to own the home?
     - Are there any derogatory credit items in your credit history?
     - What are your short-term and long-term financial goals?
     - Ideally, how many years would pass before the home loan is paid off?
     - Are there any upcoming financial obligations or events to consider (e.g., college tuition, etc.)
     - Do you have a stable income stream (base salary) or do you have a variable income stream (self-employed or commission income)?
     - How much future interest rate risk and volatility are you willing to assume for a lower rate in the short term?

Selecting the wrong mortgage program can cost you thousands of dollars over time; no single loan program is the right fit for everyone.

Contact a professional mortgage loan originator to discuss your options.
 

The required down payment can depend upon the home loan type (Conventional, Government, Jumbo, etc.). However, we do have mortgage loan programs available that allow up to 100% financing with a minimum down payment of $500 on 1-unit properties. Some buyers may also qualify for a Down Payment Assistance (DPA) Program that will help ease the up front cost of the down payment.
 

You must contact a loan originator to lock in your rate before you have a signed contract. Your loan originator will get some information about your specific mortgage loan requirements, your desired loan product, and credit score.
 

No, you do not need to order the appraisal yourself. If an appraisal is required, Sunflower Bank will contact an appraiser. The appraiser will contact the Realtor (for a purchase) or you (for a refinance) to schedule a time to review the property. On purchase loans, the appraisal will be ordered when you have made loan application, and a fully executed contract is received. On refinance transactions, the appraisal will be ordered at the time of loan application, if required. Cost for the appraisal will be included in the closing costs.
 

Yes, you will receive a copy of your appraisal.

Mortgage regulations require that the lender provide the mortgage applicant with a copy of all appraisals and other written valuations developed in connection with an application for credit that is to be secured by a first lien on a dwelling (residential property). 
 

If you are purchasing a property which lies within a Special Flood Hazard Area (SFHA), federal law requires you to maintain and provide proof of flood insurance coverage. This premium is separate from your Homeowner’s Insurance Premium and is also paid at closing. Flood zones and maps can change. Your property may be deemed as being in a SFHA in the future. Sunflower Bank will notify you if flood insurance becomes a requirement on your loan due to any change in flood map or zone.

The minimum amount of flood insurance coverage is (1) the unpaid principal balance of your loan – up to 100% of replacement cost of the insurable improvements – or (2) 80% of the full replacement cost of the insurable improvements as shown on the homeowner’s policy – whichever is higher. The deductible may not exceed $1,000.00 or 1% of the policy’s insurance limits. The policy must cover the risk (zone) as disclosed on the Flood Zone Determination.
 

Sunflower Bank will provide you with a Loan Estimate (LE) outlining your estimated closing costs early in the loan process. These estimates will change if you change the product type, loan amount, or other details concerning certain purchase contract terms (home purchase transactions). You will also receive a Closing Disclosure (CD) prior to closing to finalize the cash to close, which will outline the total “Closing Costs” and “Cash to Close” in the “Costs at Closing” section at the bottom of Page 1.
 

When you refinance, you may be able to include all, or some, of your closing costs into the new loan amount. Much of this is dependent upon your loan-to-value (LTV) and the type of loan program you choose. Please contact your Mortgage Loan Originator for details.
 

There are costs incurred by the lender to originate, process, underwrite, and prepare closing documents for all loans. Therefore, many of your costs you paid to finance your home at the time of purchase will be duplicated when you refinance your loan with Sunflower Bank. However, in some cases certain costs from the purchase can be avoided with the refinance (i.e., appraisal and survey). Please contact your Mortgage Loan Originator for details.
 

Sunflower Bank mortgage support is proud to announce that we have partnered with Allied Solutions to manage all mortgage hazard insurance-related activities (i.e. renewals, cancellations, change in policies, lapses of coverage, premium disbursements) with the exception of Loss Insurance Claims which will continue to be managed by Sunflower Bank Mortgage Support Department. Allied Solutions is an industry leader with over 35 years in providing insurance management solutions for over 4,000 North American companies. 

Allied Solutions Contact Information 
Allied Solutions Call Center Phone Number:  800.998.0761
Business Hours: Monday – Friday 7:00am – 8:00pm CST / Saturday 8:00am to 5:00pm CST
Self Service available 24 hours to check on insurance status:  https://www.myinsuranceinfo.com – live chat available Monday through Friday 7:00am to 4:00pm CST
 

Mail: Sunflower Bank, N.A. Attn: Insurance, PO Box 833890, Richardson, TX 75083
E-mail: [email protected]
Phone: 1.800.331.4799 
 

Sunflower Bank, N.A. Attn: Insurance, PO Box 3368, Carmel, IN 46082-3368

Self Service available 24 hours to check on insurance status:  https://www.myinsuranceinfo.com
Phone: 800.998.0761
 
Policy and renewal information should also be sent to the address above. See the section above for contact information.

Please ensure that Sunflower Bank, N.A. is listed on the policy. Our mortgagee clause should read as follows:

Sunflower Bank, N.A. ISAOA
PO Box 3368
Carmel, IN 46082-3368
 

Our investors require minimum coverage equal to the lesser of the following:

100% of the insurable value of the improvements, as established by the property insurer; or the unpaid principal balance of the mortgage, as long as it equals the minimum amount – 80% of the insurable value of the improvements – required to compensate for damage or loss on a replacement cost basis. If it does not, then coverage that does provide the minimum required amount must be obtained. The maximum allowable deductible is 5% of the policy’s insurance limits.
 

If you have a loan application in process, please send your homeowners insurance information to your Mortgage Loan Originator or Processor. The “declarations page” should be supplied at least two weeks prior to closing. Typically, the first year’s insurance premium is paid by you prior to closing or will be paid to your insurance company by the title company or attorney handling your closing. If you have an escrowed loan, your insurance renewal premium will be paid each year by Sunflower Bank, N.A.  using funds from your escrow account.

If you are a current customer and have qualified to have a “non-escrowed” loan, we will still need to get copies of your homeowners insurance renewal information each year to prove that the property is still adequately insured.

Your insurance company will provide Sunflower Bank, N.A. proof of renewal automatically each year. If you need to send a copy, please upload at https://www.myinsuranceinfo.com
 

If your loan has an escrow account, your insurance renewal premium will automatically be paid each year using funds from your escrow account. If you have a “non-escrowed” loan, it is your responsibility to keep the property adequately insured. 

When proof of sufficient insurance coverage has lapsed, been canceled, or has not been received, Sunflower Bank will obtain an insurance policy for the dwelling only – not the contents or liability — as a last resort. This situation is called “Force-Placed Coverage” and is designed to protect our interest in your property as the lender. Again, this is a last resort and Sunflower Bank will notify you ahead of time if we have not received the renewal or verification of sufficient coverage, before we force-place insurance on the property.

Force-placed insurance can be quite costly. The premium for this policy will be charged to your escrow account, if you have one in place. If you do not have an escrow account with us, one will be created for you. This coverage will be different and most likely more expensive than your personal coverage. If we are forced to obtain this insurance, we will cancel it when you provide us with proof of coverage under your own policy.
 

Yes, you do have the option of changing your insurance company at your discretion, if it is with a reputable company. When the new insurance declarations and premium invoice are received, payment will be disbursed from your loan escrow account, if applicable. We will need your replacement policy prior to the expiration of the current policy. Cancellation of the old insurance provider is your responsibility.

Please keep in mind that if you change your insurance policy and company before your current policy expires, you may not receive a full refund from your current insurance company.
 

When you contact your insurance company and file a claim for damage, your insurance company will issue you a check to cover the damage to the property. The check will typically be issued in the names of both the property owner and the lender, since the lender has an interest in ensuring that the damaged property is repaired. Therefore, Sunflower Bank, N.A. will need to endorse (sign) the check before it can be cashed.

Please contact our Mortgage Support Department at [email protected], 800.331.4799 for instructions on how to get the check endorsed. Certain claim amounts may require additional supporting documentation such as the insurance adjusters or licensed contractor’s estimate of repair. In the case of some larger claims, funds are not immediately released, instead, draws are made, and inspections are required.
 

Sunflower Bank, N.A.
ISAOA
PO Box 3368
Carmel, IN 46082-3368
 

After selecting a new insurance company, the new declarations and invoice will be received from the insurance company. We recommend contacting our mortgage support department at 1.800.331.4799 to inform us of this change. We will disburse from your escrow if applicable. You are responsible for canceling with the old insurance company.
 

Please be sure to return the refund to us to credit your escrow account. You may send a personal check payable to Sunflower Bank, N.A., for the amount of the refund—reference your loan number and state that it is for escrow - or you may forward Sunflower Bank, N.A. the check from your previous carrier. 

If you forward, please write on the back of the check, “pay to the order of Sunflower Bank, N.A.”. 

Please be sure to have all recipients sign underneath this statement. 

Mail the check to Sunflower Bank, N.A. Attn: Insurance Dept., PO Box 833890, Richardson, TX 75083. 

Alternatively, you may deposit the funds via the Sunflower Bank, N.A. website – SunflowerBank.com – under the “My Account” portal. You can do this with your next payment, or on its own by marking the box for additional escrow. If you are not making a payment, be sure to uncheck the “pay now” selection and check only the escrow box.

Note: You will not be able to add to the escrow if your monthly mortgage payment is due for that month.
 

The minimum insurance amount is the lower of:

100% of replacement cost of the dwelling; or

The maximum insurance available from the National Flood Insurance Program (currently $250,000); or the unpaid principal balance of the mortgage

Deductible may not exceed $5,000.00
 

Mail: Sunflower Bank, N.A. Attn: ACH, PO Box 833890, Richardson, TX 75083
E-mail (preferred method): [email protected] 
Phone: 800.331.4799 
 

1) By Mail:
Sunflower Bank, N.A.
PO Box 833890 Richardson, Texas 75083-3890
(Please include loan # on check or include a coupon and allow 3-5 business days for receipt of payment)

2) Online using the ‘My Account’ portal, ‘Payment Options’ menu on the left of the screen

3) ACH (Automatic monthly payments) can be set up using the ‘My Account’ portal, ‘Payment’ menu on the left of the screen ACH-Agreement

4) Phone pay system by calling 855.577.3384 and following the prompts
 

Sign into your account in the ‘My Account’ portal and complete the ‘AutoPay’ under the ‘Payment’ menu.

OR
Fill out and return the ACH form from your closing package or print and complete the ACH Authorization form and send to the ACH department.
Sunflower Bank, N.A. will process a test (pre-note) transaction with your bank to verify the account number.

ACH will continue as long as your account remains in good standing or until you request a change.
 

The draft will occur on the next banking day.
 

ACH with Sunflower Bank, N.A. is FREE!
 

If you have “overdraft protection” your bank will cover the amount using their guidelines. If your account is NSF (non-sufficient funds) or if the ACH is dishonored for any reason, we will assess an NSF fee to your account and contact you for your mortgage payment.
 

Sign into your account in the ‘My Account’ portal and edit your account information in the ‘Auto Payment Setup’ section under the ‘Payment Options’ menu.

OR

Complete an ACH Change Request form with your updated account information. When changing your bank account or routing number, it is vital that you note what date the change will take place and include a voided check or savings deposit slip with your request. You can contact mortgage support for a form.

Email: [email protected]  or send a written request to the ACH department with your name, mortgage loan account number, and the effective date of cancellation. 
 

Yes. Once you set up your account within the ‘My Account’ portal, you can make payments on your loan using a checking or savings account. Please have your bank account information handy.
 

ACH stands for Automatic Clearing House and is the term we use for our automatic payment program. For more information about ACH click here.
 

Payments are due on the first day of every month. Sunflower Bank, N.A. has a 15-day grace period. Online and phone payments are date and time stamped when completed. Your payment must be completed by midnight CST on the 16th, or a late fee will be assessed.
 

Making your payment on time is essential to maintaining a good credit rating. If for some reason you cannot make a full payment on time, please contact our Mortgage Support team at 800.331.4799. Early notification allows us sufficient time to work with you to resolve your payment issues.
 

Yes, you can pay off your mortgage early by making additional payments to principal. Payments can be made to principal at any time.

Use the Early Payoff calculator to calculate how much earlier you can pay off your loan. For assistance, please contact your mortgage loan originator or the Mortgage Support Department.
 

By mail options:
Option 1: Include the amount with your regular monthly payment. Write the amount to be applied to principal on your coupon.

Option 2: Mail a separate check from your monthly payment check. Write “Additional Principal” along with your account number in the memo field of the separate check.

Online – Payment section of the ‘My Account’ portal:
When making your normal monthly payment online, additional principal can be applied by entering the amount in the ‘Additional Principal’ field and marking the checkbox to include the amount in the ‘Total Payment’.

ACH online – ‘AutoPay’ section of the ‘My Account’ portal:

You may add, change, or remove the amount of additional principal taken out of your bank account for your monthly payment.

ACH by mail:

Contact Mortgage Support    and request an ACH Change Request form

Complete and sign the form

Return the form to Sunflower Bank, N.A. via mail or email.
Allow at least two business days from date of receipt of the request for the change to be processed. A confirmation letter will be mailed to you once the change has been made.

You may adjust or remove the amount of additional principal at any time.
 

If you have a certain type of conventional loan and would like to make a significant payment to your principal balance, you have the option of modifying, or “recasting” your loan. This means that your loan is modified to allow you to make a lower monthly payment based on your remaining principal balance, current interest rate, and the remaining term of your loan. There is a one-time processing fee to recast. 

If you would like to see the effect “recasting” might have on your loan, please contact the Mortgage Support Department at 800.331.4799 for details.
 

Online Payment Steps:
1) Select the ‘My Account’ tab at the top of the SunflowerBank.com  page or go directly to mymortgage.sunflowerbank.com 
2) Sign into your account
3) Select the ‘Payment” window in the top left
4) Select “Monthly Payment” or “Other Payment”
5) Monthly Payment must be processed before addition principal can be processed
6) Select number of payments to be made
7) Add Addition Principal or Escrow funds if desired
8) Add Payment Method – Checking or Savings account information
9) Select payment Date
10) Confirm Amount next to the “Total Payment” 
11) Select Submit Payment
12) Confirm Payment Information
13) Select Authorize Payment
14) Select Done Once Payment is Complete or Download a PDF Confirmation
 

To make more than one payment on a loan follow ALL online payment steps for each payment. Each payment must be processed as a separate transaction.

Note: Do NOT put the regular payment amount in the Additional Principal or Additional Escrow fields to make more than one payment.
 

No. The Additional Principal and Additional Escrow fields are added to the regular payment amount for the select loan. To make more than one regular payment, each payment must be processed as a separate transaction.
 

Payments submitted on any business day before 6:00 PM CST:
     - Will post to your account with Sunflower Bank, N.A. on the following business day.
     - Will post to your bank account in 1-2 business days.

Payments submitted on any business day after 6:00 PM CST or any non-business day:
     - Will post to your account with Sunflower Bank, N.A. in two business days.
     - Will post to your bank account in 2-3 business days.
 

Payments made for the current month after 11:59 PM CST on the 16th day of the month or thereafter will be assessed a late fee.
 

Online mortgage payments with Sunflower Bank, N.A. are FREE!
 

If you have “overdraft protection,” your bank will normally cover the amount using their guidelines. If the payment is returned for NSF (non-sufficient funds), we will assess an NSF fee to your account and contact you for payment.

More than two returned payments during a 6-month period will cause your account to be blocked from making any further online payments.
 

Once you click “Confirm,” payment is final and cannot be canceled.
 

Additional amounts can be applied to both principal and escrow along with your normal monthly payment. Enter the amount in the appropriate box on the “Make a Payment” form. Confirm the “Total Payment” amount is correct.
 

No. Online payments can only be accepted from a checking or savings account.
 

This is a one-time payment. To setup recurring payments, use our convenient ACH program. 
 

Yes, a later payment date can be selected on the ‘Make a Payment’ form by selected the Payment Date desired.
 

No. We are unable to process your payoff through our online payment system. Please call our Mortgage Servicing Payoff department at 800.331.4799 for further information.

For additional information regarding online payments please contact the Mortgage Support department 800.331.4799. 
 

US Mail Delivery Address:
Sunflower Bank, N.A.
Attn: Payoff
PO Box 833890
Richardson, TX 75083-3890

Overnight Delivery Address:
Sunflower Bank, N.A.
Attn: Payoff
2701 N. Dallas Parkway, Suite 180
Plano, TX 75093

E-mail:  [email protected]
Fax: 866.728.4249
 

Wires and cashier’s check are accepted.

Wiring Instructions:

Account Number:                   109400256
ABA/Routing Number:           101100621
Bank Name:                            Sunflower Bank, N.A.
Bank Address:                        1400 16th Street, Denver, CO 80202
Credit To:                                 Sunflower Bank, N.A.

Cashier’s Check:  

US Mail Delivery Address:
Sunflower Bank, N.A.
Attn: Payoff
PO Box 833890
Richardson, TX 75083-3890

Overnight Delivery Address:
Sunflower Bank, N.A.
Attn: Payoff
2701 N. Dallas Parkway, Suite 180
Plano, TX 75093
 

A payoff amount consists of the unpaid principal balance plus accrued interest, outstanding fees and expenses.
 

Approximately two weeks after your loan is paid in full, a check will be issued payable to all Borrowers (individuals who signed the Promissory Note) of the mortgage loan and mailed to the last known mailing address on file.
 

Within 30 days of receipt of payoff funds, Sunflower Bank, N.A. will provide you with the original promissory Note marked “Paid in Full” along with a copy of the recorded Release of Lien or Satisfaction/Discharge of Mortgage.
 

Contact the Payoff Department by phone or e-mail at [email protected].

Sign into your account on the ‘My Account’ portal. Select the Payment tile and in the Loan Payoff section select ‘View quote’ and follow prompts to receive a payoff quote within 48 hours.
 

Yes. It is important that you continue to remit your monthly mortgage payment as you normally would. If your payment is made using an automatic payment (ACH), it is important to notify us at least 10 days in advance of the next scheduled payment draft. Payments received after the closing of the home but before your payoff funds are received will be refunded to you along with the funds remaining in your escrow account. Payments received after your loan payoff is received and posted will be returned to you.
 

Approximately two weeks after your loan is paid in full, a check will be issued to all persons named on the note. The check will be mailed to the mailing address in our system.
 

No. It is your responsibility to notify your homeowners insurance company and your local taxing authorities that you can no longer carry a mortgage on your home.
 

A pre-qualification analysis is typically the result of information shared between a mortgage lender and a potential mortgage borrower and usually does not incorporate information obtained from a credit report. 

It is the opinion of the Mortgage Loan Originator that the borrower would qualify for the home loan, given the verbal information provided by the potential borrower. The end product for a pre-qualification analysis will be a “ballpark” estimate of the maximum mortgage amount for which you may qualify.