Free Fraud Text Alerts
Validate Transactions in Real-Time with Fraud Text Alerts
While we’ve always monitored our customers’ card activity for possible fraudster abuse as a value-added service, we’re happy to announce that we're adding an additional layer of security to help combat debit card fraud quickly and more conveniently. Beginning July 28, we can text you if we see something unusual.
Receiving real-time text alerts is a free fraud solution that detects suspicious transactions that occur outside of your normal shopping patterns, spending ranges or geographic areas.
All bank debit cardholders are automatically enrolled in the service. In the event suspected fraud activity occurs on your card, you will receive an email, instant text message or phone call alert asking you to respond YES or NO to authorize or reject a presented transaction. It’s that simple!
For Your Account Security, it is Important to Respond to Fraud Alerts
If you confirm the activity is legitimate, no further action will be required and your card will remain open for use.
If the activity is in fact fraudulent, you will be prompted with the next steps to help secure your account.
If you are unable to respond to the alert within 15 minutes, your debit card will be temporarily suspended.
For your protection, a restriction will be placed on your debit card until items are verified. The restriction will block your debit card from any further use until you’ve verified the activity in question. To avoid the inconvenience that any unauthorized use of your debit card account could cause, please respond in a timely manner to messages and keep your contact information updated with the bank so you can stay informed and take advantage of these important fraud text alerts.
If we have your current mobile phone number and email address on file, you don’t have to do anything. If you need to verify or update your contact information, call Customer Care at 888.827.5564 — Monday-Friday, 8am-8pm CT and SAT, 9am-4pm CT
FRAUD MONITORING FAQ
IMPORTANT COMMUNICATION REMINDERS
If you are uncertain if a communication received from us is authentic, please contact Customer Care at 888.827.5564 or your local branch for assistance. We will never send you a message asking for your personal or account information, card or PIN numbers, or passwords. If you receive a message or suspicious phone call asking for this type of information, please contact us immediately and do not respond to the message.