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What to Know – Getting Ready for the Transition of Your Personal Accounts and Services

Conversion Resources

Key Dates and Action Items

Conversion Action Steps & Information Guide - Personal

Online & Mobile Banking Guide

Online Banking and Mobile Banking Users

If you are an existing online banking and mobile banking user, please continue to access these services in the same manner you do today — using the First Foundation Bank website. Once we bring our systems together on September 21, you will begin accessing online banking via the SunflowerBank.com website.

Personal Accountholders — Conversion Action Steps & Information Guide

For a list of detailed conversion instructions for personal accountholders, we’ve prepared a detailed Conversion Action Steps & Information Guide to assist you. Detailed online banking and mobile banking instructions are included in the guide.

Key Dates and Action Items

For a more comprehensive list of dates and actions items, refer to your Welcome Booklet.

September 14-18:

  • First Foundation Bank ATMs will be periodically unavailable during the week of September 14 for software updates.
  • We encourage you to plan ahead for any cash needs and have an alternate payment option available.

Thursday, September 17:

· Bill Pay: All features will be disabled at approximately 8 PM (ET) | 7 PM (CT) | 5 PM (PT).

· Online Banking External Transfers will be disabled at approximately 8 PM (ET) | 7 PM (CT) | 5 PM (PT).

· Zelle® will be disabled at approximately 8 PM (ET) | 7 PM (CT) | 5 PM (PT).

On or Before Friday, September 18:

  • Download and save personal check and deposit images, statements, and/or notices on or before September 18 from the First Foundation Bank Online Banking platform that you would like to maintain for your records. These statements will be available in Sunflower Bank’s Personal Online Banking platform by October 30, 2026, but can be requested if required before that time by contacting Customer Care.
  • While we do not anticipate any operational issues with your First Foundation Bank Debit and ATM card(s) during conversion weekend, as a best practice we recommend having an alternate payment source available to use.

Friday, September 18:

  • At 8 PM (ET) | 7 PM (CT) | 5 PM (PT) First Foundation Bank’s Personal Online Banking will be offline and unavailable.
  • At 8 PM (ET) | 7 PM (CT) | 5 PM (PT) First Foundation Bank’s Personal Mobile Banking will be permanently disabled.

Welcome Booklets — Personal and Business Accountholders

To request an additional copy of a booklet, email Customer Care. Please include your name and mailing address along with your request for a personal or business booklet.

If You Have Questions or Need Assistance September 21 or After, Please Contact Sunflower Bank

Sunflower Bank Customer Service will be available to assist you beginning Monday, September 21.

Representatives are available 7:00 AM - 8:00 PM (CT) Monday-Friday and 8:00 AM - 4: 00 PM (CT) Saturday.